Student Self Service is available between 7am and 9pm, CST.

I get a Server Unavailable message when I try to login.  What's wrong?

You may be attempting to log in to Student Self Service outside of the operational times listed above.  If you are attempting to log in between 7 am and 9 pm and you are still experiencing the Server Unavailable message, please contact someone in the Office of Information Technology department at 731-424-3520, extension 294.  If the problem is after 4:30 pm, please send a message to the webmaster at webmaster@jscc.edu.

I get a Login Session Expired when I try to login.  What's wrong?

Your browser's temporary files may have a cookie from a previous session or you are using AOL's internal browser.  You should clear these files and then try to login again. Note, you may have to clean the files and cookies more than once.

Steps to clear Internet Explorer's temporary files:

1. Click on Tools in Internet Explorer's toolbar, and then click on Internet Options in the menu that comes up.
2. Depending on the version, you should see Delete Files and possibly Delete Cookies.  Click on Delete Files and check the box for Delete all Offline content.  If you have the Delete Cookies option, click on it and answer Yes to the confirmation question.
3. Try to login again.  If you continue experiencing this problem after clearing the temporary files, contact Admissions at (731) 425-8844 or Records at (731) 425-2654.

Steps to clear Netscape's temporary files:

1. Click on Edit in Netscape's toolbar, and then click on Preferences.
2. Double-click on Advanced in the left-hand column and click on Cache.
3. Click on Clear Memory Cache and Clear Disk Cache, answering Yes to confirmation questions.
4. Try to login again.  If you continue experiencing this problem after clearing the temporary files, contact Admissions at (731) 425-8844 or Records at (731) 425-2654.

Steps for AOL & CompuServe users:
If you are using a Windows operating system, then you should have Internet Explorer installed. If not, you should download the latest version of Internet Explorer or Netscape.

1. First connect to the Internet with AOL (or CompuServe) and then minimize it.
2. Next, find either the blue E for Internet Explorer or N for Netscape on your desktop or look for them in the Start -> Programs list. Use either one to connect to Student Self Service .
3. If you still experience the "session has expired" login problem, look above to the appropriate browser and perform the steps to clear out the temporary Internet files and cookies. Note, you may have to clean the files and cookies more than once.

What do I need to register on-line for classes?

• Social Security # or Campus Wide ID (CWID)
• PIN #
• Course Call Number

How do I get my PIN number?

We automatically mail to you each semester. You can also get it at Admissions or at our Centers by showing proper ID or we can mail it to you upon request. PIN’s are never given by phone. For more information, visit the PIN help page.

Check Your Grades:

1. Click View your Grades
2. Enter social security number & PIN
3. Click Grades
4. Select Grading Term

Register for or Add a Class:

1. Click Register for a Class
2. Enter social security number & PIN; re-enter PIN
3. Click Registration & Schedule
4. Click term: example: Spring 2002
5. Click Add/Drop Classes
6. Enter Call Number of desired course(s) in Add Class section
7. Click Submit button after all entries are completed
8. Click Student Schedule or Detailed Schedule to make sure your schedule is accurate
9. Print the new schedule for verification of your online changes.

Drop a Course:

1. Click Drop or Add a Class
2. Enter social security number & PIN; re-enter PIN
3. Click Registration & Schedule
4. Click term: example: Summer 2001
5. Click Add/Drop Classes
6. In the Classes Registered Successfully section, select DROP from the Action pull-down menu next to the course to be dropped
7. Click Submit button after all entries are completed
8. Click Student Schedule or Detailed Schedule to make sure your schedule is accurate
9. Print the new schedule for verification of your online changes.

Is the Course I Need Open?

1. Click Is the Class I Need Open?
2. Enter Term, then enter Subject, select Course, find call number of the desired course(s)

View Your Transcript:

1. Click Review Your Transcript. Enter social security number & PIN; re-enter PIN
2. Click Institutional Transcript
3. Under Career, Select Undergraduate

Check Your Fees:

Click View your Student Fees

Online Payment:

NOTE: Be sure to pay fees by the payment deadline. You will be dropped from your classes if you don’t pay by the deadline.

1. Click Pay Fees Online and login to Student Self Service.
2. Go to Student Services.
3. Click on Account Summary in order to pay your fees.

Also, please be aware that we must have your current correct E-mail address before you sumbit an online payment. Once you sign in to Student Self Service, under Personal Information, use the View E-mail Addresses or the Update E-mail Addresses links to verify or update your crruent email address. Thank you.

Financial Aid Information:

Note to financial aid recipients: Any change in enrollment hours or withdrawal from college may result in repayment of federal funds.
Click Financial Aid Information.